Your privacy matters to us. This policy explains what information Elara Pk collects when you visit our store or place an order, how we use it, and the choices you have. If you have any question, write to us at elarapk.support@gmail.com.
Information we collect
We collect only what we need to serve you:
- Order details: your name, delivery address, email address and the items you order.
- Delivery contact details: any contact number you choose to give at checkout so the courier can deliver your parcel.
- Messages: anything you send us through the contact form or by email.
- Technical data: device, browser and pages viewed, collected through cookies and similar technologies to keep the store working and to understand how it is used.
How we use your information
We use your information to:
- process, pack, deliver and support your orders;
- reply to your questions and handle exchanges or refunds;
- send order updates, and marketing emails only if you subscribed;
- prevent fraud and keep the store secure;
- improve our products, website and service.
Who we share it with
We never sell your personal information. We share it only with trusted partners who help us run the store: our e-commerce platform (Shopify), payment providers, courier and delivery companies, and email or analytics tools. They may use your data only to provide their service to us and must protect it.
Discreet packaging
Parcels are sent in plain, unbranded outer packaging, and our billing descriptor and emails are written so that your purchase stays private.
Cookies
We use cookies to remember your bag, keep you signed in and measure store performance. You can disable cookies in your browser settings, but some parts of the store, such as the shopping bag, may stop working.
Data security and retention
Payments are handled through secure, encrypted checkout, and we do not store full card details. We keep order records for as long as needed to provide support and to meet accounting and legal obligations, then delete or anonymise them.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or unsubscribe from marketing emails at any time using the link in any email. To make a request, email us and we will respond within a reasonable time.
Children
Our store is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page, with the date of the last update at the top.
Contact
Elara Pk Support: elarapk.support@gmail.com