Return & Refund Policy

You may request a size or colour exchange within 7 days of delivery, subject to stock availability.

To be eligible, the item must be:

• unworn, unwashed and unaltered;
• in its original packaging with all tags attached and the hygiene seal or liner intact;
• free from perfume, deodorant, stains or any marks.

You are entitled to a refund if your order arrives:

• damaged or defective;
• incorrect, meaning a different item, size or colour from what you ordered;
• incomplete, for example a missing piece from a set or pack.

Please report the problem within 48 hours of delivery and include clear photos. An unboxing video is very helpful. Once verified, we will either send a replacement or refund you, whichever you prefer.

• worn, washed, altered or damaged-by-use items;
• items without tags, original packaging or hygiene seal;
• items from a set or pack returned individually. Sets and multipacks must be returned complete;
• gift cards.

• Email us at elarapk.support@gmail.com with your order number, the item concerned and the reason.
• Attach photos if the item is damaged, defective or incorrect.
• We will reply within 24 hours (Monday to Saturday) with the next steps and the return address.
• Pack the item securely in its original packaging and send it back using a trackable courier.

Delivery is free on orders of Rs. 3,000 or more; orders below this amount have a Rs. 199 delivery charge. If a return is due to our error (damaged, defective or incorrect item), we will cover return shipping and any applicable delivery fee. For size or colour exchanges, the customer covers return shipping and any applicable delivery fee for the new parcel.

Once your return is received and inspected, we notify you by email. Approved refunds are issued to your original payment method, or as store credit if you prefer, within 7 to 10 working days. Your bank may need additional time to show the credit.

If you want to cancel before your order is dispatched, email elarapk.support@gmail.com as soon as possible. Orders cancelled before dispatch are refunded in full, including the delivery fee.

Check the size guide on each product page, or email us your measurements and we will help you pick the right size before you order.