Service Policies

Add your favourite pieces to the bag, choose your size and colour, and check out securely. You will receive an order confirmation by email straight away. If you do not see it, please check your spam folder or contact us.

Orders are processed and dispatched within 1 to 2 working days (Monday to Saturday, excluding public holidays). During sales and festive periods it may take a little longer.

Delivery is free on orders of Rs. 3,000 or more. Orders below Rs. 3,000 have a Rs. 199 delivery charge within Pakistan. The applicable rate is confirmed at checkout.

Most parcels arrive within 3 to 5 working days after dispatch, depending on your city and courier. Remote areas can take a little longer.

When your parcel is dispatched, we email you the courier details and tracking information so you can follow it to your door.

Every order is packed in plain, unbranded outer packaging, with no mention of the product on the outside.

Available payment methods are displayed at checkout. All payments are processed through a secure, encrypted checkout, and we never see or store your full card details.

Please double-check your delivery address when ordering. If a courier cannot reach you after several attempts, the parcel may be returned to us. We will contact you to arrange re-delivery, and the delivery fee may apply again.

We keep our stock levels updated, but occasionally an item may sell out after you order. In that case we will contact you to offer an alternative or a full refund. Prices are in Pakistani Rupees (PKR) and may change without notice.

Every piece is checked and sealed before dispatch. For health and hygiene reasons, intimates can only be exchanged unworn and with the hygiene seal intact. See our Return & Refund Policy.

Our support team replies within 24 hours, Monday to Saturday. Email elarapk.support@gmail.com or use our contact form.